Customer Service

Each pair of Deborah Kiwi footwear is handcrafted individually to order. Please allow 4–6 weeks for production, followed by up to 2 weeks for delivery after dispatch.

Customization requests are welcome whenever possible. Please contact us before placing your order to discuss your request. Any additional costs or changes to production time will be agreed with you before you confirm the customization.

All prices are listed in US dollars and include free worldwide shipping. We accept payments by credit card and PayPal. Once your payment is complete, you will receive an order confirmation by email.

If you have any questions about a product, your order or payment, please contact us at info@deborahkiwi.com.

Once your payment is received, we will promptly begin preparing your order.

We will notify you when your footwear is ready for dispatch and provide a tracking number once it has shipped.

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We offer free worldwide shipping via EMS. Delivery usually takes up to 10 working days after dispatch.

Please note:

• International shipments may be delayed by customs or circumstances beyond our control.

• Import duties, taxes and other fees charged by the destination country are the customer's responsibility.

• Shipments to certain destinations may be restricted under Israeli law.

If you wish to cancel your order before it has been dispatched, please notify us in writing promptly. Orders cancelled before dispatch will receive a full refund.

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Once an order has been dispatched, cancellations and returns for a change of mind are not accepted as regulated under the local Consumer Protection (Distance Selling) Regulations.

​We do our best to make sure that you receive the perfect size for you. Please try your new shoes on a carpeted surface only until you're sure the size and fit are right.

However, if your shoes don’t fit properly, please contact us within 7 days of delivery, and we’ll do our best to help. If you wish to exchange them for a different size, please let us know in writing. The footwear must be returned in its original condition and packaging.

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To proceed with the exchange, you will need to return the original pair to our studio (the return address in Tel Aviv, Israel will be provided via email). Please note that you are responsible for the cost of the return shipment.

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We strongly recommend using a secure, trackable shipping method, as you are responsible for the condition of the shoes until we receive them. Please keep proof of postage in case of a dispute.

To ensure the best fit, please refer to our sizing chart here. If you have any questions or need assistance with sizing, don’t hesitate to contact us. We’re here to help!

All pairs are quality controlled and checked for any faults before dispatch. If your shoes arrive damaged or you discover a manufacturing fault, please contact us immediately.

Pairs are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.

Damage caused by normal wear and tear or improper use is not considered a manufacturing fault. Where possible, we will offer to repair faulty pairs.