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Terms &
Conditions

All bespoke pieces

Our footwear is handmade and bespoke, with a delivery time of 8-10 weeks. Special requests for customization are available and will be accommodated whenever possible. Please note that this may affect the delivery time. For more information, feel free to contact us.

2

Placing your order & payments

All prices on our website are listed in US dollars and include free shipping. We accept payments via credit card or PayPal. Before placing your order, please review the product description carefully. Then, follow the instructions on the shop page to complete your payment. Once your transaction is completed, you will receive a confirmation email. For any issues or questions regarding orders or payments, feel free to contact us.

3

Shipping

Once your payment is received, we will promptly begin preparing your order. You will be notified when your footwear is ready for dispatch, followed by a tracking number once it has been shipped. We offer free worldwide shipping via EMS, with delivery times of up to ten working days.

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Please note:

  • We try to ensure a smooth delivery, however we can not take responsibility for unforeseeable shipping delays due to circumstances beyond our control.

  • Local taxes or fees may be applied during shipping by the authorities in your destination. These charges must be covered by the customer.

  • Shipments to some countries are restricted under Israeli law.

4

Cancellation

cancellation request must be in writing to info(at)deborahkiwi.com. You will receive written confirmation and your payment will be refunded in full. Please allow a few business days for the refund to process.

5

Returns

Items can be returned within 28 days of purchase. Please send an email to info(at)deborahkiwi.com with your details. The product must be unused, unmarked and inside the original packaging, including the certificate of authenticity. Once the item is in our possession and its condition is approved, you will receive an email followed by the refund.

 

Please note:

  • Your new pair of shoes must be tried on a carpeted surface until you are certain the size and fit are correct for you.

  • Damaged or incomplete returns will not be accepted and can be send back to the customer.

  • Return shipping cost will not be refunded and most be covered by the customer.

6

Exchange

The exchange of a pair can be done by returning the original footwear within 28 days of purchase. Once received and approved for exchange, you will receive an email with the expected delivery date for your new pair.

7

Sizing

To ensure the best fit, please refer to our sizing chart here. If you have any questions or need assistance with sizing, don’t hesitate to contact us. We’re here to help!

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