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Terms &
Conditions

Steps to Order

Please read the product description carefully. To order or ask a question, click the 'Order' button, fill out your details and we will be in touch within 24 hours.

 

All our footwear is bespoke, made by hand, and available only in the specified size. However, a request can be made for a comparable, made-to-order pair. We will do our best to accommodate  requests whenever possible. Keep in mind, this may mean a delivery time of 8-10 weeks.

2

Payment

Payments can be made through PayPal using our email info(at)deborahkiwi.com. All prices on our website are in US dollars and include free shipping.

3

Shipping

Once your payment has been received, your order will be dispatched within three working days. You will receive a tracking number by email. Shipping worldwide is FREE using EMS, and can take up to ten working days.

 

Please note:

  • We try to ensure a smooth delivery, however we can not take responsibility for unforeseeable shipping delays due to circumstances beyond our control.

  • Local taxes or fees may be applied during shipping by the authorities in your destination. These charges must be covered by the customer.

  • Shipments to some countries are restricted under Israeli law.

4

Cancellation

Canceling your purchase can only be done in writing within 24 hours after ordering. Your payment will be refunded in full.

5

Returns

Items can be returned within 28 days of purchase. Please send an email to info(at)deborahkiwi.com with your details. The product must be unused, unmarked and inside the original packaging, including the certificate of authenticity. Once the item is in our possession and its condition is approved, you will receive an email followed by the refund.

 

Please note:

  • Your new pair of shoes must be tried on a carpeted surface until you are certain the size and fit are correct for you.

  • Damaged or incomplete returns will not be accepted and can be send back to the customer.

  • Return shipping cost will not be refunded and most be covered by the customer.

6

Exchange

The exchange of a pair can be done by returning the original footwear within 28 days of purchase. Once received and approved for exchange, you will receive an email with the expected delivery date for your new pair.

7

Sizing

To ensure the best fit, please see our sizing chart here and feel free to contact us in case you have any questions.

8

Upcycled footwear

In our shop you will find the 'All Grown Up’ series. This footwear is created from a combination of new and upcycled materials. It is important for you to note that the upcycled part can have blemishes, slight discoloration or small marks. We believe this is part of the charm of this footwear and celebrates the colorful memory of these pieces.

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